
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
'+21,000 Protected Customers
FAQ
Questions about the Moustiqu'Out V2
Questions about the Moustiqu'Out V2
How are the dimensions calculated?
A Moustiqu'Out is made of 2 panels joined by a magnetic closure, so one fly screen fully covers a door. For example, the 80x210 cm model is made of 2 panels of 40x210 cm.
Does it work for windows?
Here are the models specially designed for your windows here.
Does it work with big dogs?
Yes, the curtain is perfectly suited to all pets, and you can also reinforce it with the pins supplied.
Does it work with sliding windows?
Yes, as long as the width is respected.
The dimensions don't fit. Can it be cut to size?
You can cut it horizontally or make a hem to keep the full weighted edge. However, if it's a width problem, it will need to be returned for a refund or exchange.
Are there bundle offers?
Yes, the offer: Buy 3 = Get 1 Free
Add 4 items to your cart and the discount applies to one of them.
Delivery & returns
Delivery & returns
What are the delivery times?
Orders prepared and dispatched within 1 to 2 business days.
Fast delivery in 4 to 10 days depending on the delivery address.
What are the delivery costs?
Free tracked delivery on orders over A$150.
How do I return a product?
You have 14 days to return a product; to do so, contact support to arrange a refund. Used parcels or parcels damaged by the customer cannot be returned.
Return costs are at your expense, and please keep proof of return as you are responsible in case of loss or damage.
I received a damaged parcel?
Take photos of the faulty item, then contact support within 7 days to be told the procedure to follow.
My parcel is late?
Thanks to precise parcel tracking, you always know where your order is.
Secure payment
Secure payment
Moustiqu'Out pays particular attention to payment security. Every transaction on the website is 100% secure. Thanks to SSL encryption, your personal data and payment details are protected. You can also amend or delete your personal data at any time.
Card payment
Card payments are processed by STRIPE, an institution authorised by the French Prudential Supervision Authority (licence no. 16378) and a member of the GIE Cartes Bancaires. All major credit cards are accepted: VISA, MASTERCARD, AMERICAN EXPRESS.
PayPal
You can also pay with PayPal, by logging into your PayPal account or directly by card without creating an account. PayPal is the world's leading online payment system, trusted worldwide for its reliability
Account & orders
Account & orders
Can I order without an account?
Yes, an account is optional at Moustiqu'Out.
I want to cancel or change my order
You cannot change an order, but you have 12 hours to cancel it by contacting support and place a new one if needed.
Can I send an order to a loved one?
Yes, simply enter their address as the “Shipping address”. Note there is no special gift packaging.