Refund policy

Returns and refunds

You have a withdrawal period of 14 days from receipt of your order for standard products, without having to give any reason for your decision. You can exercise it via our online withdrawal form, by email to contact@moustiquout.com or by post.

Products made to measure or customised to your dimensions are excluded from the right of withdrawal (Article L221-28 3° of the French Consumer Code). They do of course remain covered by the legal guarantees in the event of a defect or lack of conformity.

Return address: PROJECT RC LIMITED, 16 chemin des Croix, 77450 Condé-Sainte-Libiaire, France. Except where the legal guarantees are exercised, return costs are your responsibility. The refund is made no later than 14 days after you have informed us of your decision to withdraw, using the same means of payment. We may withhold it until we have received the product or until you have supplied proof of its dispatch, whichever is the earlier.

In all cases, please write to us first at contact@moustiquout.com: we will confirm the procedure within 24 to 48 hours.

Extracts from the General Terms and Conditions of Sale

Article 7: Withdrawal period

7.1 Withdrawal period

In accordance with Article L.221-18 of the French Consumer Code and the annex to Article R.221-3 of the French Consumer Code, the Customer has a withdrawal period of fourteen (14) days after the day on which the Customer, or a third party other than the carrier designated by the Customer, takes physical possession of the good specified in the Order Form (sales contract) or of the last good (contract relating to several goods ordered by the consumer in a single order where those goods are delivered separately).

7.2 How to exercise the right of withdrawal

The Customer may withdraw from this contract without giving any reason.

To exercise the right of withdrawal, you must notify your decision to withdraw from this contract by an unequivocal statement using one of the following means of communication:

By email: contact@moustiquout.com;

By post to the following postal address:

PROJECT RC LIMITED, 16 chemin des Croix, 77450 Condé-Sainte-Libiaire, France.

Where the withdrawal period expires on a Saturday, a Sunday or a public holiday, the withdrawal period is extended until the end of the next working day.

To exercise the right of withdrawal, the Customer may use the withdrawal form annexed hereto (Annex).

7.3 Effects of withdrawal

In accordance with the annex to Article R.221-3 of the French Consumer Code, if you withdraw from this contract, the Company will reimburse all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice, where applicable, of a type of delivery other than the least expensive type of standard delivery offered by the Company), without undue delay and in any event not later than fourteen days from the day on which the Company is informed of your decision to withdraw from this contract.

The Company will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise.

In any event, you will not incur any fees as a result of such reimbursement.

The Company may withhold reimbursement until the Company has received the good back or you have supplied evidence of having sent back the good, whichever is the earliest.

You must send back the good to the postal address of PROJECT RC LIMITED without undue delay and in any event not later than fourteen (14) days from the day on which you communicate your withdrawal from this contract to the Company. The deadline is met if you send back the good before the period of fourteen (14) days has expired.

You will have to bear the direct cost of returning the good.

Products made to measure and customised at the Customer's request are not taken back. You are only liable for any diminished value of the good resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the good.

Article 12: Guarantees

12.1 Legal guarantee of conformity (Articles L.217-4 to L.217-14 of the French Consumer Code)

12.1.1 Scope of the guarantee

Upon delivery of the good – that is, when the consumer takes physical possession of the good – the seller must guarantee to the consumer that the good delivered complies with the contractual provisions and is fit for the use normally expected of a similar good (Articles L.217-4 and L.217-5).

The lack of conformity covered by this guarantee is that which existed on the day of delivery of the goods that are the subject of the Contract.

Any lack of conformity that appears within 24 months of delivery is presumed to have existed on the day the Contract was concluded, unless proven otherwise (Article L.217-7).

This guarantee does not cover defects that the buyer knew of or could not have been unaware of when entering into the contract (Article L.217-8).

12.1.2 Exercise of the guarantee by the consumer (buyer)

In the event of a lack of conformity, the consumer chooses between repair and replacement of the good (Article L.217-9).

If the required choice cannot be implemented within one (1) month of the buyer's claim, the buyer may return the good and have the price refunded, or keep the good and have part of the price refunded (Article L.217-10).

The seller must respect the consumer's choice unless that choice entails a cost that is manifestly disproportionate compared with the other option, taking into account the value of the good or the significance of the defect (Article L.217-9).

If repair and replacement of the good are impossible, the buyer may return the good and have the price refunded, or keep the good and have part of the price refunded (Article L.217-10).

The sale cannot be cancelled if the lack of conformity is minor (Article L.217-10).

The consumer exercises the guarantee without incurring any costs or paying any damages (Article L.217-11).

The consumer has two (2) years from delivery of the good to bring any action on the basis of this guarantee (Article L.217-12).

12.2 Guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code)

12.2.1 Scope of the guarantee

The seller guarantees the consumer against any defect that is:

Hidden, that is, not apparent at the time of purchase;

Existing at the time of purchase;

Such as to make the good that is the subject of the Contract unfit for its intended use, or to diminish that use so much that the consumer would not have purchased it, or would have paid a lower price for it, had they known of the said defect (Articles 1641 and 1642 of the French Civil Code).

12.2.2 Exercise of the guarantee by the consumer (buyer)

The consumer may choose to return the good and have the sale price refunded, or to keep the good and have part of the price refunded (Article 1644).

In addition to refunding the price, a seller who knew of the hidden defects of the good is liable to pay damages to the buyer (Article 1645).

Conversely, if the seller was unaware of the defects of the good, the seller is only required to refund the price of the good and the costs incurred by the sale (Article 1646).

If the defects affecting the good have caused its loss, the seller must bear the loss and is therefore required to refund the sale price to the buyer, together with the costs incurred by the sale and damages if the seller knew of the defects. Only loss arising from a fortuitous event must be borne by the buyer (Article 1647).

Finally, the consumer may bring an action on the basis of a hidden defect within a period (limitation period) of 2 years from discovery of the defect (Article 1648 of the French Civil Code) and within a period (foreclosure period) of 20 years from the sale of the good (Article 2232 of the French Civil Code).

12.4 Seller's addresses – Exercise of the guarantees

Seller: PROJECT RC LIMITED,

Postal address: 16 chemin des Croix, 77450 Condé-Sainte-Libiaire, France.

Email address: contact@moustiquout.com

12.5 Combination of guarantees

Article L.217-13 of the French Consumer Code specifies that exercising the legal guarantee of conformity does not deprive the consumer (buyer) of the right to bring an action on the basis of the guarantee against hidden defects

Article 13: Refund procedure

When exercising your right of withdrawal or the legal guarantees, or if the Company agrees to refund you, please send the parcel to the Company's postal address, namely: