Shipping policy
Delivery times
Standard products are delivered within 9 to 12 days of the order confirmation email.
The products are manufactured in China and shipped directly to the customer by the supplier.
Made-to-measure products are manufactured to your dimensions by the supplier and then shipped: allow 9 to 14 working days for manufacture and dispatch, depending on demand, followed by 9 to 12 days for delivery.
Delivery charges range from €4.86 to €8.99 depending on the product and the destination. Delivery is free for purchases of €85 or more.
Extracts from the General Terms and Conditions of Sale
Article 5: Price
The price of each Good is shown on the website https://moustiquout.com/, in euros and inclusive of all taxes.
The Seller may apply offers, promotional services or sales, limited in time, to the Goods.
The sale will therefore be concluded at the price shown on the website on the date the Order is placed.
This price does not include any delivery charges that may apply, which may range from €4.86 to €8.99.
Free delivery campaigns are occasionally offered on a limited basis.
Article 8: Delivery time
The Order will be delivered within 9 to 12 days of receipt, by email, of the Order confirmation. For Products made to measure, this period runs from their dispatch, which takes place within 9 to 14 working days after the Order confirmation.
Any event that is external, unforeseeable and irresistible for the Seller, and any event that delays delivery of the parcel, shall be considered force majeure.
As a rule, the Seller is responsible for the parcel until it is actually delivered to the Customer. However, this responsibility is transferred to the carrier in charge of delivering the parcel as follows:
La Poste (Article 9.1 of La Poste's general terms and conditions of sale): A postal item is considered lost when it has not been delivered to its addressee within forty days of the date on which the item was taken over.
Colis Privé (Article 15.2.1 of Colis Privé's general terms and conditions of sale): The following are considered lost parcels:
For home delivery, all Parcels taken over by Colis Privé Store at Drop-off Relay points, declared not received by the Recipients, and for which Colis Privé Store cannot provide proof of delivery.
For Relay point delivery, all Parcels taken over by Colis Privé Store at Drop-off Relay points that could not be handed over to the Recipients (excluding Parcels refused or not collected by the Recipients).
The Seller may also use other carriers and will be liable to the extent of the contractual provisions of the general terms and conditions of sale binding them.
In practice, if the parcel has not been delivered after 2 months, the Company considers the parcel to be lost and refunds the Customer or has another parcel sent at its own expense.
If the parcel is marked as delivered in the delivery tracking but the Customer states that they have not received it, the Customer must sign a sworn statement of non-receipt. The Customer may then choose between a refund or the dispatch of a second parcel at the Company's expense.